Any of your admin users can handle payment and invoice related tasks.
It's all managed from the Billing page in the desktop version of Rota & Time Clock.
How to pay for Rota & Time Clock
You pay for Timetastic using a debit or credit card - VISA, Mastercard, or Amex. And UK based customers can pay by Direct Debit.
You add payment details in Billing by clicking '+ Add' under payment method.
You'll be charged each month based on the number of users and emailed a VAT receipt.
Note: Apologies, we do only accept payment via card online and direct debits. We don't accept bank transfers, POs, or cheques.
Input and update your payment details
Card lost, stolen or expired? Want to switch to direct debit? No problem, you can change or update your payment details anytime.
The update is instant, so your next and all subsequent payments will be charged to the new card or account.
Just head to the Billing page and click 'Edit' under the billing information section.
Getting a copy of a past invoices
Simply head to the Billing page and click 'View all invoices'.
All your invoices will be listed, just click on them to download.
What to do about declined payments
Unfortunately it happens, banks decline or reject payments for a whole host of reasons. No need to panic though, we've got a two week grace period built in to handle this.
We'll automatically retry a few times during the next two weeks. In most cases payments go through successfully when we retry a few days later.
We'll send an email each time we try to take payment, so you know if it was successful or not.
If your payment continues to fail you'll need to try a different payment card.
If you're concerned then contact support and we'll do our best to help.
Our payment provider, Stripe, provides a more in-depth look at declines.