This guide explains what each role can do, who they can manage and how access works throughout Rota & Time Clock.

Rota & Time Clock has four main roles:

Each role comes with a different level of access, allowing you to control who can see and manage different parts of the system.

With the exception of administrators, who automatically have access to everything, employees can have different roles in different locations if needed.

Please note that administrators do not have access to employees' private conversations in the Messenger.

Notifications are sent to a person's immediate manager within the role hierarchy.

For a full guide on this topic, please see here: notification system.

You can also create custom roles and tailor permissions to suit your organisation via Settings > Permission management

You can update a user's role at any time by going to:

HR > Employees > Select employee > Roles & positions

Administrators have full access to the entire account.

They can:

Administrators automatically have access to every location within the organisation.

Managers can do almost everything an administrator can, but with a few restrictions.

Managers can:

Managers cannot:

Their access can be limited to specific locations if required and the role customisation feature can also be used to restrict payroll information.

💡 Managers do not receive billing invoices, making this a useful role for senior staff who don't need access to account administration.

Supervisors are designed for team leaders and department managers who oversee day-to-day operations.

They can:

Supervisors cannot:

Supervisor access can be limited by both location and position.

For example, a supervisor could be responsible only for sales associates at a particular branch.

When creating a supervisor, you'll be asked to select which positions they supervise.

Employees have access to their own information but cannot manage other users.

They can:

Employees cannot:

If you can't see a feature you were expecting, here's a few things to check:

Some features are only available to certain roles. If you're unsure, ask an administrator to review your permission.

If you've recently been invited, check that you've accepted the invitation and completed the setup process. Ask your manager to resend the invite if you've not received it.

If everything looks correct and you're still having trouble accessing a feature, our support team will be happy to help.