If you've forgotten to clock in or out, don't panic. There are a few ways to let your manager know so your timesheet can be updated correctly.
If you forgot to clock in
Clocking in after you've already started work
If you realise you've forgotten to clock in shortly after arriving, simply clock in as normal and leave a note for your manager.
Select Clock
Enter your arrival time and a brief explanation in the Note field
Click Clock in
Your manager will see the note when reviewing your timesheet and can make any necessary adjustments.
Realised when starting your break
If you try to start a break without having clocked in first, the system will let you know.
Simply:
Enter the time you arrived at work
Add a reason
Tap Clock in
The system will record both your clock-in and the start of your break.
When you return from your break, clock back in as normal.
Realised when leaving work
If you attempt to clock out without having clocked in, the system will prompt you to enter the missing information.
Enter the time you arrived
Add a reason
Tap Clock in
The system will record both your start and end times, and your manager will be able to review the entry.
If you forgot to clock out
If your workplace uses a fixed terminal or computer
Once you've left work, you won't be able to clock out remotely.
Instead, leave a comment on your timesheet:
Go to Timesheet by tapping the clock icon on your main menu
Click the comments option at the top
Enter a note explaining that you forgot to clock out
Click Send
Your manager will be notified and can update your timesheet.
If your workplace uses mobile clocking
If your organisation allows employees to clock out away from the workplace, you can still record your finish time after you've left.
Open the clocking screen
Select Leaving work
Enter the time you finished
Add a reason
Tap Clock out
Your manager will be able to review and approve the change.
Note: If your organisation does not allow off-site clock-outs, you'll need to leave a comment on your timesheet or contact your manager instead.
Need help from your manager?
If you're unable to clock in, clock out or leave a comment, you can contact your manager directly using Messenger and ask them to update your timesheet for you.
For more information, see our help guide on using Messenger.