Cookie policy
Last updated: 4th May 2022
Cookies are small text files that are saved on your computer by websites. They might store login details, preferences, or collect information about pages you visit. They’re widely used to make websites work more efficiently, as well as to provide information back to the site owners.
We use different types of cookies and some are placed by third party services that help us run Timetastic.
We try to keep our use of them to a minimum, and we publish a full list of the ones we use at the bottom of this article.
Persistent Cookies
A persistent cookie is saved on your computer so when you shut down and restart it’s still there. We use persistent cookies to store your login details, so that you don’t have to sign in every time you open Timetastic. We also use them to support some in house analytics, conversion tracking, and to help with fraud prevention.
Session Cookies
A session cookie is temporary in nature and is deleted when you log off or close your browser. We use session cookies to help serve webpages efficiently and securely.
Questions about cookies?
If you have any questions about the cookies you find on our site then please contact our support team, we're always happy to help.
Cookies we use on our website:
We do try to keep website cookies to an absolute minimum.
They are on our websites timetastic.co.uk and timetastic.us:
| Name | Provider | Purpose | Duration | Type |
| Conversion tracking | Timetastic | Local storage method for conversion attribution - so we can measure the effectiveness of our marketing | No expiry | Statistics |
| User location | Timetastic | Stores the users location in local storage so that we can deliver pricing in the correct currency | No expiry | Functional |
| _gcl_au | Google Tag Manager's "Conversion linker" cookie - allows us to track conversions from Google | 90 days | Statistics |
Cookies we use in the app
If you signup, login and use Timetastic then these are the cookies you'll see in use:
| Name | Provider | Purpose | Duration | Type |
|
.AspNetCore. Antiforgery. xxxxx |
Timetastic | This is a standard security cookie we use It's an Antiforgery token that stops people being able to make requests "across origin" forging a request to Timetastic that isn't actually from Timetastic | Browser close | Functional |
|
.AspNetCore. Identity. Application |
Timetastic | This is the login cookie. It's how we know which user is logged in. | 1 year | Login |
| __cflb | Cloudflare | Cloudflare load balancing cookie. | max 24 hours | Functional |
| __stripe_mid | Stripe | Stripe fraud prevention cookie. It helps Stripe assess the risk associated with an attempted transaction. | 1 year | Fraud prevention |
| __stripe_sid | Stripe | As above, but shorter duration, so they can identify fraud on a session basis. | 30 minutes | Fraud prevention |
| _cioid | Customer.io | A cookie that identifies a user to Customer.io. It gives us the "user did x on y" so we can segment for transactional and marketing emails. | 1 year | Functional |
|
Timetastic.2fa .Device |
Timetastic | Notifies us that this user has signed in using 2FA, so we don't ask them again until the cookie expires. | 30 days | Functional |
| MUID | Microsoft | Microsoft/Bing Id cookie. MUID = Microsoft User Identity. It's used to track conversions from Microsoft advertising. | 1 year | Statistics |
| _uetsid | Microsoft | Microsoft conversion tracking cookie. | 1 day | Statistics |
| _uetvid | Microsoft | Microsoft conversion tracking cookie. | 16 days | Statistics |
| ai_session | Microsoft | Microsoft Application Insights cookie - to keep tabs on whether things worked or not and load speed. We use this to spot issues, slow requests, identify and fix bugs. | 30 mins | Statistics |
| ai_user | Microsoft | Same purpose as ai_session above - the App insights snippet installs both cookies and uses them to provide this service. | 1 year | Statistics |
Cookies we use on the help centre
We use Zendesk to provide support and host the content on our help centre, the cookies are all set by Zendesk themselves.
| Name | Provider | Purpose | Duration | Type |
| __cfruid |
Zendesk/ Cloudflare |
This is their Cloudflare load balancing cookie | Browser close | Functional |
| __cf_bm |
Zendesk/ Cloudflare |
Cloudflare Bot management cookie to detect bots | 30 mins | Functional |
|
_help_center _session |
Zendesk | Stores unique session key for Help Center product. | Browser close | Functional |
| __cfruid |
Zendesk/ Cloudflare |
Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold. | Browser close | Functional |
|
_zendesk_ session |
Zendesk | Stores account ID, route for internal service calls and the cross-site request forgery token. | 8 Hours | Functional |
|
_zendesk_ shared_session |
Zendesk | Stores account ID, route for internal service calls and the cross-site request forgery token. | 8 Hours | Functional |