If we have problems delivering to a specific email address, in particular if your mail server repeatedly rejects Timetastic emails, then our email provider will place a block on sending any further emails to the address.
In the event this happens we'll send an email to your admin user letting them know.
Assuming you received that email then these are the steps to take:
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Check the email address is the correct email address for the employee. The cause of non-delivery is often a minor typo's in the email address, or the wrong domain.
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Send an email to the address to check it's setup correctly. Employees are often setup on Timetastic before their email address has been configured. This leads to us sending the welcome email to a non-existent address, and the address ending up on the block list.
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Once you have done the 2 steps above, and assuming you are still not receiving emails then please contact us and we'll take a look at our email logs.
- We'd also suggest reading through our article on how to ensure our emails get delivered.