Last updated 5th May 2021
To help us run Timetastic we use some 3rd party apps and services. Things like email providers, customer service software, cloud hosting providers. Obviously this means sharing some personal data with these services - so we establish GDPR compliant processing agreements with each one and check there are appropriate safeguards in place.
The following is a list of sub-processors we use and what we use them for:
We use Customer.io for sending emails. To do this Customer.io stores user names, email addresses and analytical data on their usage of Timetastic. We use this data to make sure we only send emails that are relevant to your use of Timetastic.
Our customer support system is provided by Zendesk. When send in a support request your email addresses will appear in Zendesk along with the discussion between us.
All the transactional emails from Timetastic are sent out through Sendgrid Inc. That means sharing email addresses and email content.
We process debit and credit card payments using Stripe Payments Europe Limited. The main capture is through their European subsidiary based in Ireland, but some of the data is passed to Stripe Inc. the parent company in the USA.
We use Cloudflare to deliver content, manage web traffic and as part of our web security setup. All information contained in web traffic to and from Timetastic goes through Cloudflare’s systems, but they don't have access to this information.